IME PROCESA: NAČRTOVANJE IN PLANIRANJE (ict design and planning)

Skrbniki procesa

Proces so oblikovali:

Namen procesa

Proces načrtovanje in planiranje zagotavlja ogrodje za strateško in tehnično načrtovanje in planiranje ICT("Information and Communication Technology") infrastrukture.

Funkciji zasnove (Design) in načrtovanja (Planning) se ukvarjata s strateškimi vprašanji, povezanimi z delovanjem funkcije IKT. Povezujeta se s poslovanjem na področju poslovnih načrtov ter na podlagi informacij, v sodelovanju z vsemi drugimi področji poslovanja in IT-ja, skrbita za razvijanje načrtov, arhitektur in strategij za zagotavljanje sedanjih in prihodnjih poslovnih rešitev IKT. Ena od glavnih nalog zasnove (Design) in načrtovanja (Planning) je, da vključita funkcionalne in vse druge zahteve za novo storitev, ki se morajo upoštevati pri zasnovi nove storitve in
v vseh poznejših fazah življenjskega cikla storitve. Tako zagotovimo, da so storitve oblikovane dobro in stroškovno učinkovito, ker so potrebe, ki jih narekujejo poslovanje, zagotavljanje storitev, podpora storitvam, operativa in vzdrževanje, upoštevane že na začetku življenjskega cikla storitve.

Okolica procesa

Na spodnjem modelu je prikazan vrhnji (kontekstni) pogled na procesno področje, kjer je procesno področje modelirano z enim samim procesom. Vsi ostali elementi modela (vloge, vhodni izhodni dokumenti, standardi, dogodki, izjeme, metrike, ...) prikazujejo interakcijo okolice z obravnavanim procesnim področjem in obratno.

Dokumenti v procesu

Vhodno/Izhodni dokumenti

Vhodni dokumenti procesa so:

* corporate visions, strategies, objectives, policies and plans
* business visions, strategies, objectives and plans
* existing IS and ICT infrastructure strategies:
o IS strategies and plans
o ICT strategies and plans
o the overall ICT architecture
o ICT Management architecture and framework
* Service Management visions, strategies, objectives and plans especially:
o Service Level Management plans, Service Catalogue, service plans and the Continuous Service Improvement Programme (CSIP)
o Financial Plan
o Capacity Plan
o Availability Plan
o IT Service Continuity Plan
o Service Support and Service Desk plans (incident, problem, change, Configuration and Release Plans)
o security policies, handbooks and plans
* the current ICT environment:
o the current enabling technology
o the current processes and procedures
o the current staff knowledge and skills
o the procurement policy, supplier strategy and Supply Chain Management processes
o the applications strategy and architecture
o ICT business plan
o business and ICT Quality Plans and policies.

Izhodni dokumenti (rezultati) procesa so:

* ICT strategies
* ICT policies
* ICT plans
* overall ICT architectures
* Design and Planning processes and procedures
* ICT Management architecture and framework
* ICT D and P standards and policies
* SWOT analysis reports
* business cases and feasibility studies
* Statements of Requirements (SORs) and Invitations to Tender (ITTs)
* project plans
* site plans, schematics and topology diagrams
* comments and feedback on all other plans.

Referenčni dokumenti (standardi)

Proces je skladen s sledečimi standardi:

The policies and standards developed and maintained by ICT should include:

* access policies and standards
* acceptance criteria standards and policies
* applications policies and standards
* business case standards
* business requirements standards
* cabling standards and policies
* contract policies and standards
* communications policies and standards
* data policies and standards
* database standards and policies
* design standards and policies
* desktop and laptop policies and standards
* development standards, methods and policies
* document and document library standards and policies
* e-commerce and e-business standards and policies
* e-mail and groupware standards and policies
* environmental policies and standards
* functional requirements standards and policies
* handover standards and policies
* ICT security policies and standards
* ICT systems use, misuse and abuse
* ICT technology standards and policies
* information standards and policies
* intranet standards and policies
* ITT standards
* network standards and policies
* network addressing standards and policies
* planning standards and policies
* procurement standards and policies
* programme standards and policies
* project methods
* project planning policies and standards
* project review standards and policies
* prototyping standards and policies
* quality standards and policies
* remote access standards and policies
* sign-off policies and standards
* SOR standards
* storage policies and standards
* supplier standards and policies
* testing policy and standards
* user access policies and standards
* user account and password management standards and policies
* user interfaces and standards.

Seznam ostalih dokumentov, ki se uporabljajo znotraj procesa.

Vloge v procesu

Seznam vlog v procesu.

Meritve procesa

Proces merimo s sledečimi metrikami:

...

Procesni model

Na spodnjem modelu so prikazani specifični cilji in specifične prakse procesnega področja v obliki procesa. Pri tem vsebuje model akterje in njihove vloge v procesu (izvaja, sodeluje, odloča, je obveščen o).

Procesni model z bazeni

Na spodnjem modelu so v ospredju sporočilni tokovi ki potekajo med vlogami oziroma akterji, ki sodelujejo v procesnem podočju. V bazenih ne prikažemo podrobnosti.

fokusirani pogledi na bazen

Fokusirani pogledi na podrobnosti bazenov prikazujejo podrobnosti tri najbolj 'pomembnih' bazenov.

Podrobnosti so prikazane do nivoja specifičnih pod-praks (subpractices).

Na spodnjem modelu so prikazane podrobnosti bazena ICT Strateg.

Ovrednotenje ORODJA ZA MODELIRANJE PROCESA

Naziv orodja: PROCESS MODELER 6.8

URL orodja: http://www.savvion.com/

Slika (dela) procesa v izbranem orodju:

Povezava na poročilo o ovrednotenju orodja